If you’ve heard me speak, then you’ve heard me talk about TRACKING – tracking your business, your income, your leads, everything. My team a bit obsessive/compulsive about tracking, but as a result, we know where our business comes from, where
“Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue – we decide how we want to do things and set our own standards for service.
Not too long ago, I was preparing to teach a new REBAC course, which is the newest elective toward the Accredited Buyer Representation (ABR) designation. We launched the class at the National Association of REALTORS® Annual Conference in San Diego
Take a look at your photo – on your business card, on your Facebook business page, on your website, on your professional profiles (LinkedIn, Realtor.com, CRS.com, etc.). Ask yourself: When was this photo taken? (Hint: if you can’t recall,
I recently attended a large national real estate company conference – the name of the company is irrelevant. (In some ways they’re all the same: the expo hall full of vendors hawking their wares, the agents and brokers and staff
One of the highlights of my trips to speak at various state association conventions is the opportunity to hear great speakers from around the country. The Louisiana REALTORS® Association Fall Convention this week was no exception. On Tuesday afternoon, I
So occasionally (and by occasionally, I mean…well…almost daily), I like to make things with bacon. Those of you who know me (or who have heard me speak) know that bacon often makes its way into conversation with me. I