If you have a client who has a potential fair housing complaint, take their claims seriously. When a consumer feels discriminated against, they likely don’t need you to talk through it with them — they need you as their REALTOR®
If you’ve heard me speak, then you’ve heard me talk about TRACKING – tracking your business, your income, your leads, everything. My team a bit obsessive/compulsive about tracking, but as a result, we know where our business comes from, where
“Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue – we decide how we want to do things and set our own standards for service.
Not too long ago, I was preparing to teach a new REBAC course, which is the newest elective toward the Accredited Buyer Representation (ABR) designation. We launched the class at the National Association of REALTORS® Annual Conference in San Diego
Take a look at your photo – on your business card, on your Facebook business page, on your website, on your professional profiles (LinkedIn, Realtor.com, CRS.com, etc.). Ask yourself: When was this photo taken? (Hint: if you can’t recall,
I recently attended a large national real estate company conference – the name of the company is irrelevant. (In some ways they’re all the same: the expo hall full of vendors hawking their wares, the agents and brokers and staff