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Customer Service

20 Apr

Let’s Talk Referrals

  • By maura
  • In Customer Service, Referrals
It’s time for us to rethink the way that we place client referrals. Are you on Facebook? Of course you are (probably). Which means you have likely been a witness to posts like these: If you, as a REALTOR®, are
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05 Jan

The Power of the Note

  • By maura
  • In Business, Customer Service
One of the most powerful — yet also the easiest and least expensive — tools you can have in your arsenal is the handwritten note. WHO APPRECIATES A HANDWRITTEN NOTE? Everyone. “Even Millennials?” I’ve been asked. Of course! (And what
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21 Dec

(Re)Connect With Your Clients in January!

  • By maura
  • In Customer Service, Marketing, Networking
January is a great time to reconnect with your past clients and sphere of influence. The hustle and bustle of the holidays is over, and people are settling back into their regular routines (and likely doing a bit of hibernating
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07 Sep

Easy Client Marketing Ideas – Fall Edition

  • By maura
  • In Customer Service, Marketing, Personal Branding, Referrals
Taking care of our clients is the best way to keep business coming in — both in the form of referral and repeat business. Here are some simple ideas for staying top-of-mind with your clients in the autumn months.  
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13 Aug

Counseling Your Clients is Crucial in Low Inventory Markets

  • By maura
  • In Customer Service
Low inventory markets mean supply is low and demand is high — simple high school economics — paired with sustained buyer confidence, which ultimately means a high likelihood of multiple offers. And of course, with multiple offers comes the potential
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07 Jan

Service versus Hospitality

  • By maura
  • In Business, Customer Service
“Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue – we decide how we want to do things and set our own standards for service.
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+404-919-5565

maura@mauraneill.com

8450 Holcomb Bridge Road, Alpharetta GA 30022

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