RESOURCES: Customer Before Company – Revolutionizing Your Business The Nordstrom Way

The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung from the ceiling that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Well known for putting customers over the company, Nordstrom salespeople are empowered from above to always make it right for the customer. With lessons that can be useful for solo agents, team leaders, and brokers alike, Nordstrom’s business philosophies easily translate into the real estate industry. By taking a page out of the Nordstrom book, from the practical translation of the Nordstrom way into customer relationships to incorporating Nordstrom beliefs into our personal values systems, we can revolutionize our businesses and industry.


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TRACKING – for all your lead and business tracking needs, a quick blog post including TWO tracking spreadsheets for your download and use.

The Ritz Carlton Gold Standards

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ARTICLES (more reading!):

NOTE: As with ANY documents and/or strategies, please check with your broker and/or legal counsel before incorporating any new business practices into your business!