From Service to Significance – Reinventing How We Ser

I love follow-up reading and an opportunity to explore a topic further on my own; if you’re the same, here are some helpful recommendations for books, articles, podcasts, and videos.

Books

• Setting the Table by Danny MeyerBookamazon.comHospitality philosophy from the founder of Shake Shack and Union Square Hospitality→
• The New Gold Standard by Joseph A. MichelliBookamazon.comInside the Ritz-Carlton’s customer service excellence model→
• Emotional Intelligence 2.0 by Travis Bradberry & Jean GreavesBookamazon.comAccessible, practical EQ skills for professionals→
• Unreasonable Hospitality by Will GuidaraBookamazon.comFormer Eleven Madison Park co-owner on going above and beyond→
• Be Our Guest by Disney InstituteBookamazon.comCreating magical experiences through systems and culture→

Articles

Harvard Business Review:

• “Kick-Ass Customer Service”hbr.org→
• “The Value of Customer Experience, Quantified”hbr.org→

Podcasts

• The Modern Customer PodcastPodcastpodcasts.apple.comBlake Morgan)→
• The Culture First PodcastPodcastpodcasts.apple.comfocused on intentional, empowering org cultures→

VIDEOS

• The Power of Showing EmpathyVideoyoutu.beSimon Sinek→
• A Defining Time for Human Connection in Customer ServiceVideoyoutu.beSalena Scardina→
• How I Stole Great Customer Service – With Pride!Videoyoutu.beLisa Ekström→
• Best Customer Service Story EverVideoyoutube.comWill Guidara→
• I Was Seduced By Exceptional Customer ServiceVideoyoutube.comJohn Boccuzzi, Jr.→

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