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Co-op(eration): Improve Customer Service With Your Competition
As REALTORS®, we work for our clients — but we work with other agents, and our interactions with our colleagues can shape our clients’ experience for better or worse. In this session, we’ll explore building better relationships with other agents — leveraging those associations to our clients’ advantage, to our own professional benefit, and for the betterment of our industry as a whole.
What your audience walks away with
- Self-assess customer service skills, triggers, and communication styles, so each attendee can better understand their personal style.
- Explore where cooperation breakdown occurs — generational, experiential, and communicational — and ways to reset one’s mindset.
- Reframe the agent-to-agent relationship from a customer service standpoint; create a service plan for co-op agents to add to your contract-to-close and post-sale plans.
- Look at what other agents are doing to go above and beyond in the cooperation relationship, and gain inspiration from their work.
- Create realistic, measurable goals and a tangible plan to be a better co-op agent — giving better service to clients through service to the transaction and the cooperating agent.
Booking
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